
Four hundred rooms, one wedding, and a broken elevator.
Marble, chandeliers, and the particular hush of a lobby that costs money to keep quiet. A luggage cart rolls past you with a sound like distant thunder.
There's a 300-guest wedding in the ballroom tonight, a sold-out house, and a service elevator that stopped working at 6:14 this morning. The general manager finds you by the concierge desk, hands you a radio, and says: "Today you learn the building."
Nobody out here is supposed to see any of it go wrong.